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Problem Solvers

Aug 28, 2023

How can a small theater compete against a world of big, well-funded entertainment? In this special episode celebrating Entrepreneur and Yelp's list of America's Favorite Mom & Pop Shops, we take an inside look at Illusions Bar & Theater in Baltimore — by zeroing in on one customer interaction, and what made it so...

Aug 21, 2023

Have you ever called a company, given your information to an automated phone system, and then had to repeat that same information to a human customer service agent? Why do that twice? It's so annoying! On this episode, we get the answer (and an important lesson on tech adoption!) from Eric Skeens and Brandon Bird of 3...

Aug 14, 2023

People say they want eco-friendly products, but they rarely actually buy them. Why? Because their marketing is all wrong. Utah State University marketing professor Ed Stafford explains.

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Aug 7, 2023

Simplicity! In this episode, legendary creative Peter Arnell (who helped shape DKNY, Samsung, PepsiCo, and more) breaks down his creative process — and shares how to make the most complex ideas memorably simple. Peter's new book is "Peter Arnell: Portfolio 1980 -...